This Privacy Policy transparently explains how SV388 collects, processes, stores, and protects your personal information as a member of our platform. We are committed to respecting your privacy and handling your data responsibly in accordance with Malaysian law.
Six core principles that guide how SV388 manages and protects your personal data.
All personal information and financial transactions submitted through the SV388 platform are protected by 256-bit SSL encryption technology — the same security standard used by Malaysia's leading banks such as Maybank and CIMB. This means your data cannot be read by any unauthorised party, even if it is intercepted during transmission.
SV388 never sells, rents, or transfers members' personal information to any third party for marketing or commercial purposes. Your information is used solely for account management, transaction processing, and fulfilling applicable legal obligations in Malaysia. This is an unwavering commitment on our part.
Only authorised SV388 staff who require access to specific information in order to perform their duties may view member data. All access is logged and audited on a regular basis. Staff members who violate internal privacy policies will face strict disciplinary action, up to and including termination of employment where appropriate.
SV388's Privacy Policy is designed to comply fully with Malaysia's Personal Data Protection Act 2010 (PDPA). This means you have clear rights under Malaysian law to access, correct, and object to the processing of your personal data that we hold, and we respect those rights in full.
In the event of any security breach that may involve members' personal data, SV388 is committed to notifying affected members as quickly as reasonably practicable. We will also take immediate remedial steps to limit the impact and prevent similar breaches from occurring in the future.
SV388 members have the right to request deletion of their personal data upon account closure, subject to any record-keeping obligations required under Malaysian law. We will process valid deletion requests within 30 business days and will notify you once the process has been completed.
SV388 (referred to as "we", "the platform", or "SV388" in this document) takes the privacy of our members very seriously. This Privacy Policy clearly and transparently explains how we collect, use, store, protect, and in certain circumstances, share your personal information when you use our online betting platform at sv388-khelo.com.
This Privacy Policy applies to all registered SV388 members, visitors to our website, and any individual who interacts with our services — whether through a web browser, mobile app, or any other communication channel we operate. It covers all services we provide, including Sports Betting (Malaysia Super League football, EPL, BWF badminton, MLBB e-sports), online slots, live casino, and all other products available on the SV388 platform.
This Privacy Policy is drafted in compliance with Personal Data Protection Act 2010 (PDPA) Malaysia and its relevant data protection laws. In the event of any conflict between the Bahasa Melayu version and any other language version of this document, the Bahasa Melayu version shall prevail for members based in Malaysia.
SV388 only collects personal information that is strictly necessary to provide our services effectively and securely. The following are the categories of data we collect:
Full name, date of birth, identity card number (MyKad) or passport number, gender, and nationality. Collected during registration and the identity verification (KYC) process.
An active mobile number, email address, and in some cases a Malaysian residential address. Used for account verification and important communications.
Payment method details used (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX/Maybank2u, CIMB Clicks) and deposit and withdrawal transaction history in MYR.
Game history, total wagers, wins and losses, games played (slots, live casino, sports), and activity patterns on the SV388 platform.
IP address, browser type, device operating system, screen resolution, access time, and other technical information collected automatically when you use our platform.
Records of conversations with the SV388 customer support team via live chat, email, and WhatsApp, including the content of complaints, enquiries, and feedback you provide.
We only collect data that strictly necessary for the stated purposes. We do not collect sensitive information such as biometric data, religious beliefs, or political views unless specifically required by applicable Malaysian law.
SV388 uses the personal data we collect solely for the following purposes. We will not use your data for any other purpose without first obtaining your consent:
SV388 does not sell, rent, or transfer members' personal data to third parties for marketing purposes. However, there are certain circumstances where we may need to share your information with selected parties:
SV388 works with trusted third-party service providers to operate the platform, including payment providers (e-wallet and FPX gateways), game software providers (Pragmatic Play, PG Soft, Evolution Gaming, etc.), cloud hosting services, and customer support systems. These providers are only permitted to access the data necessary to carry out their specific functions and subject to strict confidentiality agreements with SV388.
SV388 may be required to disclose member information to Malaysian government authorities, law enforcement bodies, or regulatory agencies where mandated by Malaysian law or a valid court order. This includes compliance with the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLA).
In cases of suspected fraud, multiple accounts linked across different platforms, or suspected unlawful activity, SV388 may share relevant information with the appropriate authorities or with other platforms within the betting industry's security network to protect the integrity of Malaysia's online gaming ecosystem.
SV388 continually invests in cybersecurity infrastructure to ensure our members' personal data is protected at all times. The following are the key security measures we have in place:
The SV388 platform uses cookies and similar tracking technologies to enhance the user experience, analyse usage patterns, and maintain platform security. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Can Be Declined? |
|---|---|---|---|
| Necessary Cookies | Login sessions, account security, basic language preferences | Session / 30 days | No — required for basic functionality |
| Performance Cookies | Platform usage analytics, technical error detection, and SV388 user experience improvements | 90 days | Yes — via browser settings |
| Functional Cookies | Remembering your preferences such as game choices, display settings, and login information | 1 year | Yes — functionality may be limited |
| Security Cookies | Detecting suspicious login attempts and preventing fraud and account abuse on SV388 | Session | No — required for security purposes |
You can manage cookies through your internet browser settings. However, rejecting essential and security cookies may affect the functionality and security of your SV388 platform experience. For guidance on managing cookies in Chrome, Safari, or Firefox, please refer to the respective browser's help documentation.
SV388 retains your personal data only for as long as necessary for the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law.
For as long as your SV388 account remains active, we retain all personal data necessary to manage your account and deliver our services. This data is updated whenever you provide new information or update your profile.
When you close your SV388 account, we retain financial transaction records and account activity for 7 years to fulfil legal obligations under the Companies Act 2016 and Malaysian financial regulations. Other personal data that is not required for legal purposes will be deleted within 12 months of account closure.
Customer support conversation records with SV388 are retained for 2 years for quality control purposes and as a reference in the event of any future disputes. After this period, records will be securely deleted.
If your account is terminated due to fraud or a serious breach of terms, SV388 reserves the right to retain data related to the incident for as long as necessary for platform protection and legal compliance purposes, which may exceed the standard retention period.
As an SV388 member based in Malaysia, you have specific rights regarding your personal data under the Personal Data Protection Act 2010 (PDPA). We are committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted by email to support@sv388-khelo.com. We will process your request within 21 business days and may charge a reasonable administrative fee as permitted under the PDPA.
If you believe that the personal data we hold about you is inaccurate or incomplete, you have the right to request a correction. For basic details such as your phone number and email address, you can update these directly through your SV388 account profile. For corrections to your name or identity information, please contact our support team with appropriate supporting documents.
You have the right to object to the processing of your personal data for direct marketing purposes. You may raise this objection at any time through the notification settings in your SV388 account or by contacting our support team. Valid objections will be processed within 10 business days.
Once your SV388 account is closed, you may request the deletion of any personal data that is no longer needed for legal purposes. Valid deletion requests will be processed within 30 business days. Please note that we may be required to retain certain data to fulfil legal obligations — such as financial records for 7 years as outlined in Section 7.
If the processing of your data is based on your consent (such as for marketing purposes), you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the validity of any processing that took place prior to the withdrawal, nor will it affect your SV388 account operations or core services.
The SV388 platform is strictly intended for individuals aged 21 and above. We do not knowingly collect or process personal data from anyone under the age of 21. Should we discover that personal data of an underage individual has been collected without valid consent, we will take immediate steps to delete that data and terminate the account in question.
If you are a parent or guardian and believe your underage child may have registered an account with SV388, please contact us immediately at support@sv388-khelo.com. We will investigate and take appropriate action, including account closure and data deletion, as promptly as possible.
SV388 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or improvements to how we handle data. Members will be notified of any material changes via an in-platform notification or an email to your registered address.
The "Updated" date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to check this page periodically. Your continued use of the SV388 platform after any amendments are published will be considered your acceptance of the revised Privacy Policy.
If you do not agree with any amendments to this Privacy Policy, you have the right to close your SV388 account and discontinue use of the platform. Please contact our support team for assistance with the account closure process and to ensure your data rights are fulfilled.
If you have any questions, concerns, or complaints regarding this Privacy Policy or the way we handle your personal data, please contact the SV388 Data Privacy Officer through the following channels:
SV388's Data Privacy Officer will endeavour to respond to all privacy-related enquiries within 10 business days. For more complex requests such as data access or data deletion requests, a longer processing period may be required as outlined in Section 8. We value the trust you place in us and will ensure every privacy enquiry is handled with full respect and transparency.
In today's digital age, personal data is an incredibly valuable asset. Every time you register on an online platform — including a betting platform like SV388 — you're entrusting us with your personal information. That trust is something we take seriously. It's the foundation of the relationship between SV388 and every one of our members across Malaysia, from Kuala Lumpur to Kota Kinabalu.
We understand that as a Malaysian player, you may have concerns about the security of your information when playing slots online, betting on Malaysia Super League matches, or sitting down at our live casino baccarat tables. Those concerns are completely valid, and we respect them. That's precisely why we continually invest in best-in-class security infrastructure and uphold a fully transparent privacy policy.
One of the most critical aspects of privacy on any online betting platform is the security of payment data. When you make a deposit via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX on SV388, your transaction details are processed through a certified, encrypted payment gateway. SV388 does not store your PIN, password, or e-wallet login credentials — we only receive confirmation that the transaction was successfully completed.
This means that even in the highly unlikely scenario where SV388's systems are compromised, an attacker would still be unable to access your Touch 'n Go or Maybank2u account, as that information is never stored on our servers. This is an additional layer of protection we have deliberately built in to safeguard our members' financial security.
The gaming activity data we collect — including bet amounts, play frequency, and win/loss patterns — is used not only to manage your account, but also as part of SV388's commitment to responsible gambling. Our system automatically identifies patterns that may indicate signs of problem gambling, and can trigger proactive alerts or support.
It's important to understand that this analysis is carried out to protect you — not to exploit vulnerabilities. This data is never shared with external parties for marketing purposes, nor is it used to pressure you into playing beyond your means. On the contrary, if SV388's systems detect that you may need support, our responsible gaming team may reach out to you personally to offer assistance.
Malaysia's Personal Data Protection Act 2010 (PDPA) is a law designed to safeguard the privacy rights of Malaysians. For SV388, complying with the PDPA is more than just a legal obligation — it reflects our core values. We believe every member deserves to know what happens to their data and to have meaningful control over it.
Under the PDPA, seven principles protect your data: the general principle, the notice and choice principle, the disclosure principle, the security principle, the data integrity principle, the access principle, and the data portability principle. SV388 upholds all of these principles in the handling of our members' personal data. If you have questions about how any of these principles apply to your data at SV388, our privacy team is ready to assist.
The most frequently asked questions by members regarding privacy and data security at SV388.
Your data is secured with 256-bit SSL encryption. Register a free account in under 2 minutes, deposit from as little as RM20 via Touch 'n Go or DuitNow, and explore over 500 games waiting for you at SV388.
SV388 is fully committed to protecting your personal information. Your data is stored securely using 256-bit SSL encryption, never sold to third parties, and handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). You have the right to access, correct, and request deletion of your data at any time. For privacy enquiries, contact us at support@sv388-khelo.com. For full details on the platform's terms of use, please read SV388 Terms & Conditions.