This page contains the Terms & Conditions governing the use of the SV388 platform, which all members are required to read and understand before using our services. By registering and using the SV388 platform, you agree to comply with all terms stated herein.
A summary of six key sections you should understand before using the SV388 platform.
Only individuals aged 21 and above who are located in jurisdictions where online betting is permitted may register with SV388. Each individual is allowed to hold only one account. All information provided during registration must be truthful and accurate — accounts found to contain false information may be terminated at any time.
SV388 accepts deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks). The minimum deposit is RM20. Withdrawals are processed within 1–4 hours for standard accounts. All transactions are subject to identity verification procedures as required under our internal policy.
All bonuses and promotions at SV388 are subject to specified rollover requirements. Bonuses may not be withdrawn as cash until wagering conditions have been met. SV388 reserves the right to void any bonus obtained through illegitimate means, system abuse, or confirmed fraud. Only one active bonus per account at any given time.
All game outcomes produced by the Random Number Generator (RNG) system or live dealers are final and non-contestable. For Sports Betting, match results verified by the relevant sporting body are final. SV388 reserves the right to void any bet in the event of a clear technical error or incorrect odds being offered.
Members are solely responsible for keeping their SV388 account password and login credentials confidential. Any activity that occurs under your account is your responsibility unless verified evidence of hacking is established. If you suspect your account has been accessed by an unauthorised party, contact SV388 support immediately.
SV388 is committed to responsible gaming practices. We provide self-control tools including deposit limits, loss limits, session time limits, and self-exclusion options. Members who feel that betting is beginning to have a negative impact on their lives are encouraged to make use of these tools or reach out to our support team.
In these Terms & Conditions, "SV388", "we", or "platform" refers to the online betting platform accessible via sv388-khelo.com and all associated subdomains. "Member", "you", or "user" refers to any individual who has registered for and is using SV388's services.
"Games" covers all products available on the SV388 platform, including online slots, live casino (baccarat, blackjack, roulette, dragon tiger), Sports Betting (Malaysia Super League football, EPL, BWF badminton, MLBB esports), fish shooting, and all other arcade games available. "Credits" refers to the balance in Malaysian Ringgit (RM) held in your SV388 account that is available for gameplay.
"Rollover" or "wagering requirements" refers to the minimum amount that must be wagered before bonus credits can be withdrawn as cash. "RTP" (Return to Player) refers to the long-term statistical percentage of total wagers returned to players. "RNG" (Random Number Generator) refers to the system that ensures all game outcomes are random and fair.
Registration on SV388 is open only to individuals who are 21 years of age and above. SV388 reserves the right to request proof of age at any time and to suspend or terminate the account of any member found to be below the minimum age requirement.
Each individual is only permitted to hold one (1) SV388 account only. Multiple accounts held by the same individual — whether using the same or different names, phone numbers, email addresses, or payment methods — are strictly prohibited and may result in all associated accounts being terminated and any balances or winnings forfeited.
Members are responsible for ensuring that all information provided during registration and profile updates is true, accurate, and current. Required information includes full name, active phone number, valid email address, and payment account details for withdrawal purposes. Providing false information is sufficient grounds for account termination without prior notice.
SV388 reserves the right to request identity verification documents from any member at any time as part of the KYC (Know Your Customer) process. Documents that may be requested include a copy of the Malaysian identity card (MyKad), proof of current address, or other relevant supporting documents. Failure to provide the requested documents within the specified timeframe may result in a temporary suspension or account closure.
All financial transactions on SV388 are processed in Malaysian Ringgit (RM). The following payment methods are accepted:
| Payment Methods | Minimum Limit | Deposit Processing Time | Status |
|---|---|---|---|
| Touch 'n Go eWallet | RM20 | Under 60 seconds | ✓ Active |
| DuitNow | RM20 | Under 60 seconds | ✓ Active |
| GrabPay | RM20 | Under 60 seconds | ✓ Active |
| Boost | RM20 | Under 60 seconds | ✓ Active |
| ShopeePay | RM20 | Under 60 seconds | ✓ Active |
| FPX / Maybank2u | RM20 | 1–5 min | ✓ Active |
| CIMB Clicks (FPX) | RM20 | 1–5 min | ✓ Active |
Minimum withdrawal is RM50. Standard withdrawals are processed within 1–4 hours on business days. VIP Silver members and above enjoy express withdrawals processed at a faster turnaround. First-time withdrawals or those exceeding a certain amount may require additional document verification as a security measure.
Withdrawals may only be made to the same payment method, or one associated with the method used for the deposit. SV388 does not process withdrawals to third-party accounts. The account holder's name on the payment account must match the registered member's name at SV388.
SV388 reserves the right to place withdrawal processing on hold pending completion of identity and source-of-funds verification. This is a standard anti-money laundering (AML) measure and does not indicate any issue with your account. Should you have any questions regarding this process, please contact our support team.
All bonuses, promotions, cashback, rebates, and VIP rewards offered by SV388 are subject to the specific terms and conditions set for each respective offer. The following general terms apply to all bonus types unless otherwise stated:
All game outcomes generated by an audited RNG system, or broadcast live by a Live Casino dealer on SV388, are final and non-disputable. The same applies to sports betting outcomes based on official match results verified by the relevant sporting body or league.
SV388 reserves the right to void and refund bets in the following situations: a clear technical error in the odds or payout offered; a serious technical disruption occurring during an active game; or any exceptional circumstance that prevents a bet from being settled fairly. In the event of a void, the staked amount will be returned to the member's account.
If a technical error in the system results in incorrect odds, payout, or game information being displayed, SV388 reserves the right to correct the error. Winnings obtained as a result of a clear technical error will not be honoured and the funds may not be withdrawn.
For Sports Betting, SV388 offers an In-Play market that allows members to place bets while a match is in progress. Odds for the In-Play market will change dynamically as the match unfolds. Bets that have been confirmed and accepted by the SV388 system are valid even if the odds change after confirmation.
The security of your SV388 account is a shared responsibility between us and you as a member. SV388 provides high-grade security infrastructure including 256-bit SSL encryption, 24-hour account activity monitoring, and an automated fraud detection system. That said, there are steps you need to take yourself to keep your account secure:
SV388 will never ask for your password via email, phone, or messaging. If you receive any such communication claiming to be from SV388, it is a fraudulent attempt and you should report it to our support team immediately.
You may close your SV388 account at any time by contacting our support team. Before closure, please ensure all eligible balances have been withdrawn. SV388 is not responsible for any unclaimed balance remaining after the account closure process has been completed.
SV388 reserves the right to suspend or terminate any member's account without prior notice if there is evidence or reasonable suspicion of: multiple account ownership, fraud or misconduct, bonus abuse, attempted money laundering, provision of false information during registration, or any breach of these terms. In confirmed cases of fraud, any balance in the account may be forfeited.
As part of SV388's commitment to responsible gambling, members may apply for a temporary self-exclusion (from 24 hours up to 6 months) or a permanent one. During the self-exclusion period, your account will be blocked from all betting activity and no promotions will be sent. Any remaining balance will be returned once the process is verified.
SV388 takes the protection of our members' personal information seriously. The collection, processing, and storage of your personal data is carried out in accordance with SV388's Privacy Policy, which forms part of these Terms & Conditions. The following is a key summary of our privacy policy:
For full details, please refer to SV388's full Privacy Policy.
SV388 believes that betting should remain a source of entertainment and should never lead to stress or financial hardship. We recognise that some individuals may struggle to manage their betting habits, and we are committed to providing a safe and supportive environment.
Self-control tools available to all SV388 members include:
If you or someone you know is showing signs of a gambling problem, please contact the SV388 support team or visit the Responsible Gambling us for further information and support resources.
The SV388 platform is provided "as is" without any express or implied warranties except as specifically stated in these Terms & Conditions. SV388 does not guarantee that the platform will at all times be free from technical errors or service interruptions.
SV388 shall not be liable for any indirect, incidental, or consequential losses arising from the use of the platform, including but not limited to loss of anticipated profits, business interruption, or losses resulting from unfavourable betting outcomes. SV388's maximum liability to any member under any circumstances is limited to the account balance held by that member at the time the claim is made.
Members acknowledge that betting carries real financial risk. The decision to place any bet is entirely the member's own, and SV388 accepts no liability for any financial losses incurred through betting activity on our platform. Only bet what you can afford to lose.
SV388 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time. Such amendments take effect immediately upon publication on this page or via notice sent to members by email or in-platform notification.
Continued use of the SV388 platform following the publication of any amendments will be considered your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest version of SV388's Terms & Conditions.
The "Updated" date at the top of this page indicates when these Terms & Conditions were last revised. If you do not agree with any amendments, you have the right to close your account and stop using the SV388 platform.
If you have any questions, concerns, or complaints regarding these Terms & Conditions or the use of the SV388 platform in general, our team is ready to assist through the following channels:
SV388's support team, fluent in both Bahasa Malaysia and English, will endeavour to respond to all enquiries as promptly as possible. For account-related queries, please include your account number or registered email address to help us assist you faster.
The most frequently asked questions from members regarding SV388's rules and terms of use.
Register a free account in under 2 minutes, deposit from as little as RM20 via Touch 'n Go or DuitNow, and start enjoying over 500 games plus SV388's exclusive 5-tier VIP programme.
SV388 is committed to protecting your personal information. All data you provide — including your name, phone number, and payment details — is stored securely using 256-bit SSL encryption and will not be shared with any third party without your consent. We are fully compliant with Malaysian data protection laws. For more information, please read our full Privacy Policy.